Support & Contact

We're here to help

Questions about a product, a partnership, or a camera you already own? Reach out — our team responds to every genuine enquiry.

Send us a message

This form opens your email client. You can also write to elarcam@elarcam.com.

Contact details

Company
Shenzhen Connors E-commerce Co., Ltd.
深圳市康诺斯电子商务有限公司
Address
Suite 1019-L32, Xinhua Insurance Tower, 171 Mintian Road, Fu'an Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China 518048
Hours
Monday – Friday, 09:00 – 18:00 (GMT+8)
FAQ

Frequently asked questions

Which app do I use with Elarcam cameras?

Elarcam cameras pair with our companion mobile app, available for iOS and Android. After installing, create an account, scan the QR code on your camera and follow the on-screen steps to connect it to your Wi-Fi.

Do the cameras work at night?

Yes. Every model includes night vision. Most offer both discreet infrared (black-and-white) and full-color modes using starlight sensors and an integrated light, so you can choose what suits each location.

Where is my footage stored?

You can record locally to a microSD card and/or to encrypted cloud storage. Local recording keeps an offline copy on the device; cloud storage keeps an off-site backup that survives if the camera is damaged or removed.

Can I use Elarcam cameras outdoors?

Our outdoor models (such as the Pro Bullet, Vista 360 outdoor variant and Solar) carry IP65/IP66 weatherproof ratings and are designed for year-round outdoor use. Indoor models like the Mini are intended for sheltered indoor placement.

How do I become a distributor or OEM partner?

We welcome distribution, installer and OEM/ODM partnerships. Email elarcam@elarcam.com with details of your market and requirements, and our partnerships team will follow up.

Warranty & Care

Warranty & after-sales

Limited warranty

Elarcam cameras are covered by a manufacturer's limited warranty against defects in materials and workmanship. Warranty terms may vary by product and region.

Responsive support

Our team helps with setup, troubleshooting and replacements. Reach us by email and we'll guide you to a resolution.

Ongoing updates

We deliver firmware and app improvements over the air, adding features and refinements throughout your camera's life.